Key Responsibilities
Contact customers regarding overdue payments using approved calling scripts.
Negotiate and obtain Promise-to-Pay (PTP) commitments.
Resolve customer queries professionally and effectively.
Understand reasons for payment defaults and provide suitable resolutions.
Update customer interactions accurately in the CRM system.
Maintain complete call documentation and follow compliance guidelines.
Achieve daily, weekly, and monthly collection targets.
Ensure high productivity and quality standards.
Work collaboratively with the collections team to improve overall performance.
Required Skills
Excellent communication and negotiation skills.
Experience in Tele-Collections, Tele-Sales, or Customer Service.
Strong customer handling and problem-solving abilities.
Knowledge of CRM tools and MS Office.
Ability to work in a target-driven environment.