टेली कॉलिंग

Job Description – Tele Sales Executive

Company: R R Textile House
Location: Amraiwadi, Ahmedabad
Position: Tele Sales Executive
Qualification: Graduate (Any Stream)
Gender Preference: Female

Age : 25-35 Years

Experience : More then 3 years
Salary Range: up to ₹25,000 per month

About the Company

Vintana is one of the largest furnishing and decor maker in India. Every day, our factories create high-quality products for home and living around the country. We understand the aesthetic abilities of every home that we touch. Founded in 2010, with RR Textile House Trading of Bed sheet’s name, we are today the premium furnishing and decor makers around the country. After started adding products like Dohar & Towel in 2013, we began selling on various portals like Amazon, Flipkart & Snap deal.

In 2014, we proudly introduced innovative packaging and designs. With a commitment to excellence and experience in art, we have changed our identity from RR Bed sheets to Vintana. With a strong team throughout the country, we introduce pillow, mattress, bed & bath. We, as a brand enjoys a leadership position in the category of furnishing and decor.

Roles & Responsibilities

·       Make outbound calls to prospective and existing customers to promote bed sheets and other textile products.

·       Explain product features, pricing, and ongoing offers clearly and professionally.

·       Identify customer requirements and recommend suitable products accordingly.

·       Maintain and update the customer database regularly.

·       Handle customer inquiries and resolve concerns promptly.

·       Meet daily, weekly, and monthly sales targets.

·       Coordinate with the sales and dispatch teams for order follow-ups.

·       Prepare and share daily call reports with management.

Required Skills & Competencies

·       Good communication skills in Hindi and Gujarati, and fluency in English.

·       Strong convincing, persuasion, and negotiation skills.

·       Basic computer knowledge (Excel / WhatsApp / CRM preferred).

·       Positive attitude, patience, and ability to handle customer objections.

·       Prior telesales/telecalling experience in textiles or home décor products is an added advantage.

Work Details

·       Job Type: Full-time, On-site

·       Working Hours: As per company norms

Key Performance Indicators (KPI) – Tele Sales Executive

1. Call Performance Metrics

·       Number of Outbound Calls per Day
Target: 60–100 calls per day (as per company requirement)

·       Call Connection/Reach Rate
Percentage of calls successfully connected to customers.

2. Sales Conversion Metrics

·       Lead Conversion Rate
Percentage of connected calls converted into orders.

·       Daily / Weekly / Monthly Sales Target Achievement
Sales value or number of orders generated against target.

·       Repeat Order Generation
Number of returning customers and repeat sales secured.

3. Customer Interaction Quality

·       Customer Satisfaction Score (CSAT)
Based on customer feedback after call/order.

·       Complaint Resolution Rate
How many customer issues are resolved on time.

4. Database & Reporting Accuracy

·       CRM / Database Updating Accuracy
Timely and accurate entry of customer details, follow-ups, and order updates.

·       Daily Reporting Compliance
Submission of daily call reports and follow-up updates without delay.

5. Follow-Up Discipline

·       Follow-Up Conversion Rate
Number of follow-up calls resulting in orders.

·       Timeliness of Follow-Ups
Completing scheduled follow-ups on time as per plan.

6. Product Knowledge Competency

·       Understanding of Product Range
Ability to explain features, fabric type, pricing, and benefits clearly.

·       Offer/Promotion Awareness
Ability to share correct and updated information about offers.

7. Team Coordination

·       Coordination Accuracy with Sales & Dispatch Team
Ensuring correct order details, timely dispatch, and smooth communication.

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