Team Leader - Call Centre

Team Leader - Call Centre - Bengaluru - SDR Tower - JM Job Purpose To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset. Responsibilities Core Responsibilities: 1. Team Management: • Supervise and mentor a team of outbound sales agents. • Conduct daily team briefings to set targets and expectations. • Monitor agent performance and provide constructive feedback. 2. Sales Strategy Execution: • Implement sales strategies to meet or exceed team targets. • Develop call scripts, objection-handling techniques, and closing strategies. • Analyse sales data to identify trends and optimize performance. 3. Performance Monitoring: • Track individual and team KPIs, including call volume, conversion rates. • Ensure compliance with company standards and data protection Policy. 4. Training and Development: • Identify training needs and organize periodical trainings. • Ensure new hires are effectively onboarded . • Promote best practices for Lead conversions. 5. Customer Relationship Management: • Address escalated customer queries/issues promptly and effectively. Qualification ; Graduate , Master / Postgraduate