A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 15,000 /महीना
Jastra Products
कर्मचारी कॉलोनी, नारनौल
टेलीसेल्स / टेलीमार्केटिंग में फ्रेशर
फुल टाइम
Customer Service / Sales Support Responsibilities
Key Responsibilities
Daily Outbound Calls
Make a minimum of [e.g., 50–100] calls per day to technicians, dealers, or customers.
Follow the call target assigned by the reporting manager.
Order & Inquiry Handling
Take orders from dealers or customers over the phone.
Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).
Product Feedback Collection
Call technicians/customers to gather feedback on JASTRA products.
Record genuine responses and share summaries with the accounts or quality team.
Promotion of Schemes & Incentives
Share details of ongoing dealer/technician schemes during calls.
Motivate technicians to promote or buy JASTRA products.
Follow-Up Calls
Remind dealers about pending payments or deliveries.
Follow up on earlier conversations, service issues, or promised responses.
Maintain Call Records
Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.
Mark follow-up dates if applicable.
Lead Generation & Transfer
Identify and note any new potential customers or dealer leads.
Pass qualified leads to the sales team for conversion.
Customer Support & Complaint Handling
Listen to customer issues and provide first-level support.
Escalate unresolved complaints to the appropriate department.
📋 Working Rules
Minimum Call Requirement:
Minimum 50–100 effective calls per day must be completed.
Calls should be tracked in a shared sheet or CRM.
Professionalism:
Maintain polite, respectful, and clear communication on every call.
No personal or unrelated discussions during working hours.
Accuracy in Reporting:
Call records must be updated daily before end of shift.
Any issues or irregularities must be reported to the supervisor immediately.
Confidentiality:
Do not share internal data, prices, or customer contact details with anyone outside the company.
Phone & Headset Usage:
Company devices (if provided) must be used only for official communication.
Personal calls during work hours should be limited and only during breaks.
Performance Review:
Monthly performance will be reviewed based on:
Number of calls made
Quality of communication
Accuracy of reporting
Feedback from customers/dealers
Ø Toll-Free Line Handlingo Answering general customer queries.o Redirecting calls to appropriate departments.Ø New Leads (if part of toll-free or order calls)o Capturing potential customer interest.o Passing leads to the sales or marketing team.o Maintaining records of communication.Ø Daily Technician Calling – Objectiveo Collect product feedback from field technicians.o Promote current schemes, discounts, or offers.o Motivate technicians to suggest/push JASTRA products to customers.o Build relationships and loyalty.Notice Period
In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.Leave Policy
• Paid Leave: One paid leave per month (can be carried forward).• Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculatedonly for actual working days.• Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked asabsent/half day.• Festival Holidays:1 day for Raksha Bandhan1 day for Holi2 days for Diwali.Incentives & Growth Opportunities
New Dealer Incentive:• ₹1,000/- will be awarded if a new dealer created by you completes sales of ₹3,00,000/-.(One-time incentive per dealer)We look forward to your valuable contribution and wish you success in your role.Warm regards,Authorized SignatoryJASTRA PRODUCTS
