Key Responsibilities • Make outbound calls to potential and existing customers. • Understand customer requirements and explain products/services clearly. • Generate leads and conduct regular follow-ups through calls and WhatsApp. • Maintain and update customer/lead records. • Handle backend sales activities and sales-related documentation. • Prepare quotations, basic reports and other sales documents. • Coordinate with the sales team and other departments. • Maintain CRM/Excel data and ensure timely updates. • Support the team in achieving monthly sales and follow-up targets.