A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
30,000 - 40,000 /महीना
Globiva
सोमाजिगुदा, हैदराबाद
टेलीसेल्स / टेलीमार्केटिंग में 1 - 3 वर्षो का अनुभव
फुल टाइम
We are looking out for Quality Assurance Analyst
Roles and Responsibilities:
Auditing of calls and complete analysis of service requests.
Sharing One-O-One Feedback with agents based on audits.
Works with Operations team to develop the overall process improvement strategy and quality plan.
Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer’s request.
Highlighting issues as per the quality parameters.
Sharing daily reports & Quality Scores with the team.
Participating in internal & external calibration sessions with Quality/Operations.
