टेलीसेल्स प्री-सेल्स एग्जीक्यूटिव

A Telesales Executive is responsible for generating sales by contacting prospective and existing customers over the phone, understanding their requirements, promoting products or services, and converting inquiries into confirmed orders.

1. Make outbound calls to prospective and existing customers from the provided database.

2. Explain the company's products, services, features, pricing, and offers.

3. Identify customer requirements and recommend suitable products or solutions.

4. Generate qualified leads and convert them into sales opportunities.

5. Follow up with customers regarding quotations, inquiries, and pending orders.

6. Achieve daily, weekly, and monthly sales targets set by the management.

7. Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM or Excel.

8. Address customer queries and coordinate with the sales, technical, or support teams when required.

9. Build and maintain long-term customer relationships to encourage repeat business.

10. Prepare daily call reports, lead status reports, and sales performance reports.

11. Collect customer feedback and share market insights with management.

12. Ensure professional communication and maintain high standards of customer service.

13. Coordinate with logistics and accounts teams for order processing, dispatch, and payment follow-up.

14. Comply with company policies, confidentiality requirements, and ethical sales practices.

Key Responsibilities

• Outbound Calling

• Lead Generation

• Customer Relationship Management

• Sales Conversion

• Quotation & Order Follow-up

• Reporting & Documentation

• Target Achievement

• Customer Support Coordination

Key Performance Indicators (KPIs)

• Number of calls made per day

• Number of qualified leads generated

• Sales conversion rate

• Revenue generated

• Customer satisfaction

• Follow-up completion rate

• Monthly sales target achievement

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।