A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
17,000 - 19,000 /महीना
None
बानशांकरी स्टेज II, बैंगलोर
टेलीसेल्स / टेलीमार्केटिंग में 0 - 6 महीने का अनुभव
फुल टाइम
We are looking for a Customer Care Executive to join our team at NONE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers for freshers ₹17,000 - ₹19,000 based on the communication skills and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day Rotational Shift (For Female from 10:00 AM to 8:00 PM any 9 hours of work, For male 10:00 AMto 10:00 PM any 9 hours of work).
Note: For Experience on paper salary packages will be different.
