टेलीसेल्स इंश्योरेंस सेल्स

Job Description – Motor Insurance Tele caller

Position: Motor Insurance Tele caller
Department: Motor Insurance / Sales
Experience: 0–3 Years
Employment Type: Full-Time
Location: DIVA

Job Summary

We are looking for an enthusiastic and target-oriented Motor Insurance Tele caller to join our team. The candidate will be responsible for contacting customers, generating motor insurance leads, following up on renewal cases, explaining policy benefits, and converting leads into successful motor insurance sales.

Key Responsibilities

• Make outbound calls to customers for motor insurance renewals and new policies.

• Follow up with existing and potential customers through calls and WhatsApp.

• Explain insurance premiums, policy benefits, add-on covers, and terms to customers.

• Generate leads and convert them into motor insurance business.

• Follow up regularly with customers until policy issuance.

• Maintain proper records of customer calls, quotations, follow-ups, and conversions.

• Coordinate with insurance companies for quotations, discounts, policy issuance, and other requirements.

• Achieve daily, weekly, and monthly sales targets.

• Build and maintain good relationships with customers for repeat business and referrals.

• Ensure timely follow-up before policy expiry to avoid missed renewals.

• Handle customer queries professionally and provide appropriate solutions.

• Maintain accurate data and update the CRM/records regularly.

Required Skills

• Good communication skills in English, Hindi, and/or local language.

• Basic knowledge of Motor Insurance is preferred.

• Good convincing and negotiation skills.

• Comfortable making a high volume of calls.

• Target-oriented and self-motivated.

• Basic computer knowledge, including Excel and WhatsApp.

• Good follow-up and customer-handling skills.

• Ability to work under pressure and meet sales targets.

Qualification

• Minimum 12th Pass / Graduate.

• Previous experience in insurance, tele calling, tele sales, or automobile sales will be an advantage.

Key Performance Indicators (KPI)

• Number of calls made

• Number of quotations generated

• Follow-up efficiency

• Renewal conversion ratio

• New business conversion

• Monthly premium achieved

• Customer retention

• Achievement of assigned sales targets

Compensation

Salary: ₹12000 – ₹30000 per month + Performance Incentives

Additional Benefits:

• Attractive incentives based on performance

• Training and product knowledge support

• Growth opportunities within the organization

Ideal Candidate

The ideal candidate should be confident, energetic, persuasive, and highly focused on achieving targets, with a strong ability to convert customer enquiries and renewal opportunities into motor insurance business.

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