Key Responsibilities
• Handle inbound and outbound calls for Personal Loan sales.
• Contact prospective customers from provided leads and explain loan products.
• Understand customer requirements and check basic eligibility.
• Explain loan features, eligibility, documentation, interest rates, and repayment options.
• Generate and convert leads into personal loan applications.
• Follow up with interested customers until application/login and disbursement.
• Handle customer queries and objections professionally.
• Maintain accurate records of calls, leads, and application status.
• Achieve assigned daily, weekly, and monthly sales targets.
• Coordinate with Credit and Operations teams for smooth processing.
• Maintain good customer relationships and ensure timely follow-ups.