Key Responsibilities:
· Acquire new customers through effective outreach and pitching strategies.
· Assist customers in navigating the portal, providing guidance on features and functionalities.
· Collaborate with other departments to resolve complex issues and enhance the user experience.
· Provide exceptional support and service to existing customers, addressing inquiries and resolving issues.
· Maintain accurate records of customer interactions in the CRM system.
· Collaborate with the sales team to identify opportunities for upselling and cross-selling.
· Track customer feedback and contribute to service improvement initiatives.
· Stay up-to-date with product updates and changes to effectively assist customers.
· Regularly review LinkedIn analytics to track engagement, follower growth, and the effectiveness of your content.
· Regularly active on LinkedIn.