Education Counsellor

Role Summary

The Education Counsellor will be responsible for guiding prospective learners through the

enrolment journey while ensuring high responsiveness, superior call quality, and strict CRM

discipline. The role demands quick turnaround time (TAT), consultative counselling, and

process adherence to deliver a strong learner experience and meet enrolment targets.

Key Responsibilities

• Manage and qualify leads from campaigns, website, webinars, and referrals.

• Respond to leads within 15 minutes via calls, WhatsApp, email, or LinkedIn.

• Counsel professionals and graduates on program options with clear, ethical communication.

• Guide learners through application, payment, and onboarding.

• Maintain accurate CRM updates and reports.

• Achieve enrolment and revenue targets while meeting KPIs (response time, call quality,

CRM accuracy).

Role Specifications & Required Skills:

• Education: Bachelor's degree required.

• Experience: 1-4 years in a customer facing sales role; previous experience in inside sales

within the Ed-tech/ Education industry would be preferred.

Skills:

• Strong command of professional call handling and objection management

• Ability to maintain quality conversations under high lead volumes

• High attention to detail for CRM updates and documentation

• Process-driven mindset with ownership of TAT and follow-ups.

Contact : HR Priya

Its not a field job ..it's in office work

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।