Customer Support Executive

LOCATION  : Hyderabad  

JOB TITLE : Customer Support Executive – Sales   

DEPARTMENT : Customer Support/ Sales  

REPORTING TO  : Manager- Customer Support/ KAM  

PURPOSE OF THE JOB  

•       Handle customer interactions professionally through calls and messages. 

•       Execution of work according to the SOPs

•       Support sales through customer engagement, order assistance, and product guidance. 

•       Maintain customer relationships and ensure smooth query resolution. 

•       Coordinate with internal teams for order processing and customer support activities.

•       Promote featured items/sale items to customers

EXPERIENCE  

0–1 year of experience in customer support, tele-calling, sales support, or customer handling roles.
Freshers with strong communication skills and learning ability may also apply.

BASIC QUALIFICATION  

•       12th Pass / B.Com / Any similar qualification. 

•       Female candidates preferred. 

•       Ability to communicate effectively with customers. 

•       Basic computer knowledge and customer handling skills.

Roles & Responsibilities
•       Handle customer calls and inquiries professionally.

•       Assist customers with orders, product information, and support.

•       Follow up with customers for order updates and issue resolution.

•       Support sales through customer engagement and communication.

•       Maintain customer records and daily call updates.

• Coordinate with internal teams for smooth customer service operations. 

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