Customer Support Executive – Sparkles Jewellery
Location: Mumbai
Department: Customer Support
Employment Type: Full-Time
Job Responsibilities
Handle customer queries through calls, WhatsApp, email, website, and social media.
Provide information about jewellery products, pricing, orders, delivery, returns, and exchanges.
Handle customer complaints and resolve issues professionally.
Follow up with customers for enquiries, orders, and post-sales support.
Coordinate with Sales, E-commerce, Inventory, Dispatch, and other teams.
Maintain customer records, follow-ups, and daily reports.
Monitor and respond to customer messages and comments on social media.
Ensure excellent customer experience and timely resolution of concerns.
Maintain accurate records using MS Excel/CRM.
Interested candidates are requested to share their resumes at divya@poddardiamonds.com or contact 7208974169 for further details.