टेलीसेल्स कस्टमर सपोर्ट एग्जीक्यूटिव

We are Hiring for customer support
Opening: juingar(Navi Mumbai)

Lang: English (fluent), Hindi, and any local language(specific tamil)

Department: Customer Support Executive/Help Desk

Location: Juinagar

Qualification: 10th or Above

Work Mode: Work from Office

Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities: Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handle inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills: Experience in the banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)

Familiarity with remote troubleshooting tools.

Work Schedule: Working Days: 6 Days (Monday to Saturday)

Working Hours: 10:30 AM to 7:30 PM
Any further Details contact person
Tamil language person Got Advantage in interview
suraj

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