A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Future Tech Corporate Solutions
Perungudi, चेन्नई
टेलीसेल्स / टेलीमार्केटिंग में 0 - 1 वर्षो का अनुभव
फुल टाइम
Primary Responsibilities
Query Resolution: Efficiently manage large amounts of incoming inquiries via calls, emails, or chat.
Problem Solving: Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information.
Complaint Handling: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Record Management: Keep records of customer interactions, process customer accounts, and file documents in the CRM system.
Product Expertise: Maintain deep knowledge of the company’s products/services to guide customers and upsell when appropriate.
Key Requirements to Mention
Communication: Strong phone contact handling skills and active listening.
Adaptability: Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Professionalism: A customer-oriented approach and the ability to remain calm under pressure.
