कस्टमर केयर रिप्रेजेंटेटिव

Role: Calling (Video Interaction)

Language required: Kannada speaking

Designation: Assistant Manager / Deputy Manager

Experience: 2 years + in calling

Work Location: Goregaon (East), Mumbai

Education: Graduate

Annual CTC Range: 3.50 Lacs to 4.25 Lacs + incentives

Interview rounds: 1st round HR (Telephonic/ virtual), 2nd round - in office with team leader, 3rd round with team manager, 04th round with vertical head

Shift Job : Calling window starts from 10.00 am to 11.00 pm window and Saturday is working

Key Responsibilities

· Perform pre-login verification of life insurance proposals received from sales channels.

· Check and validate proposal forms, KYC documents, income proofs, age proofs, and medical requirements.

· Ensure compliance with IRDAI guidelines and internal underwriting policies.

· Identify discrepancies, missing information, or fraudulent indicators and escalate as required.

· Coordinate with sales teams, relationship managers, and underwriting for document clarification.

· Maintain TAT (Turnaround Time) and quality benchmarks.

· Update and manage proposal status in the core insurance system.

· Ensure proper documentation and record maintenance for audit purposes

· Support process improvements to enhance efficiency and accuracy..

Desired profile

1. Strong attention to detail and analytical skills

2. Good communication and coordination abilities

3. Proficiency in MS Excel and internal systems

4. Ability to work under deadlines and handle volumes.

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