Customer Care Executive

Job Summary:

The Customer Relationship Executive (CRE) is responsible for building and maintaining strong customer relationships, handling customer enquiries, ensuring customer satisfaction, and supporting customer retention initiatives. The role focuses on delivering exceptional customer service and enhancing the overall customer experience.

Key Responsibilities:

Customer Service & Relationship Management

• Welcome and assist customers visiting the showroom.

• Handle customer enquiries, feedback, and service requests professionally.

• Build and maintain long-term relationships with customers.

• Ensure a positive and memorable customer experience.

Customer Follow-Up

• Conduct follow-up calls for customer enquiries, purchases, and service requests.

• Inform customers about new collections, offers, schemes, and promotional events.

• Maintain regular communication with existing customers to enhance engagement.

Complaint Handling

• Address customer complaints and concerns promptly.

• Coordinate with relevant departments for issue resolution.

• Ensure timely closure of customer grievances and maintain service standards.

Customer Database Management

• Maintain and update customer records accurately.

• Collect customer feedback and prepare reports for management.

• Ensure confidentiality of customer information.

Sales Support

• Assist the sales team in customer engagement activities.

• Support customer retention and loyalty programs.

• Generate referrals and encourage repeat business.

Reporting & Coordination

• Prepare customer interaction and feedback reports.

• Coordinate with showroom and marketing teams for customer-related activities.

• Maintain records of customer communication and service requests.

Required Qualifications:

• Any Bachelor's Degree.

• Customer Service or CRM certifications will be an added advantage.

Experience:

• 0 to 3 years of experience in Customer Service, Customer Relationship Management, Telecalling, or Retail Operations.

• Freshers with excellent communication skills can also apply.

Required Skills:

• Customer Relationship Management (CRM)

• Customer Service Excellence

• Communication Skills

• Complaint Handling

• Telecalling & Follow-Up

• Customer Retention

• Relationship Building

• Problem Solving

• Data Management

• Microsoft Excel & Basic Computer Skills

Key Performance Indicators (KPIs):

• Customer Satisfaction Score

• Customer Retention Rate

• Customer Follow-Up Effectiveness

• Complaint Resolution Time

• Customer Feedback Rating

• Repeat Customer Engagement
  

Preferred Industry:

Jewellery Retail / Retail Industry / Hospitality / Banking / Customer Service

Interview Date: 28th & 29th June 2026
Interview timing: 10:00 AM to 03:00 PM
Interview Venue: Hotel Parisutham, 55, GA Canal Rd, Attar Mohalla, Thanjavur, Tamil Nadu 613001
Contact Person: Mr. Prabhakaran - HR Manager - 7092344411/9445830168

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