A credit card job description involves promoting and selling credit cards, guiding customers through applications, explaining product features, and ensuring compliance, with common roles like Sales Executive focusing on acquisition and cross-selling other bank products (loans, insurance), while Specialists handle processing, service, and inquiries, all aiming to meet targets and build customer relationships, often requiring strong financial knowledge and customer service skills.
Key Responsibilities (Sales Focus)
Sales & Promotion: Identify leads, promote credit cards, explain benefits, achieve sales targets.
Customer Acquisition: Guide through application, verify documents, ensure activation.
Relationship Management: Handle post-sales service, resolve complaints, cross-sell other bank products (loans, investments).
Reporting: Maintain databases, prepare sales reports for management.
Key Responsibilities (Specialist/Service Focus)
Application Processing: Manage the application flow, ensure compliance.
Customer Support: Respond to inquiries, resolve issues, explain features and offers.
Account Management: Assist with card usage, activate cards, manage service requests.
Common Skills & Qualifications
Skills: Sales, communication, multitasking, financial knowledge, customer service, cross-selling.
Education: Often a degree in Commerce, Finance, or Business.
Experience: Banking sales, field sales, call center experience.