कलेक्शन एग्जीक्यूटिव

A Tele Collection Executive (or Telephone Collector) is responsible for contacting customers or clients over the phone to follow up on overdue loan payments, EMIs, or outstanding account balances, and negotiating realistic repayment plans. [1, 2]

Job Summary

The Tele Collection Executive manages end-to-end telephonic debt recovery while maintaining a professional, empathetic, and compliant approach. The primary goal is to minimize non-performing assets (NPAs) and bad debts while ensuring high customer satisfaction and adherence to regulatory guidelines. [1]

Key Responsibilities

• Outbound Calling: Make high-volume outbound calls to customers with pending, overdue, or defaulted loan payments/EMIs. [1, 2]

• Payment Negotiation: Explain outstanding amounts clearly, understand the customer's financial constraints, and negotiate feasible repayment terms, schedules, or settlements. [1, 2]

• Promise-to-Pay (PTP) Tracking: Secure commitment dates for payments (PTP) and systematically follow up until the dues are cleared. [1]

• Query & Dispute Resolution: Address customer questions, guide them through available payment modes/options, and resolve account discrepancies. [1, 2]

• Data Entry & CRM Updates: Log call outcomes, payment remarks, and updated customer details accurately into the collection management system or CRM. [1, 2]

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में टेलीसेल्स / टेलीमार्केटिंग में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।