Overview
We are looking for a hands-on, proactive Mediator who is enthusiastic about making a difference in an ever-growing organization. This role will report to the Operation Manager.
Primary Objective:
The primary objective is to make 100 daily outgoing calls to debtors to negotiate repayment arrangements.
Key Responsibilities:
- Contribute to the achievement of team targets set by respective clients.
- Maintain 100% compliance in line with organizational goals.
- Ensure daily follow-up of PTP and escalation of all assigned cases.
- Participate in and provide constant feedback for process improvements to increase collection figures.
- Liaise with Operations Support staff on urgent portfolio matters.
- Maintain close relationships with other Portfolio officers to enhance collection.