Contact customers through calls, messages, Follow up with customers regarding pending EMIs and outstanding loan amounts.
Maintain punctuality and regular attendance and complete assigned tasks within deadlines.
Maintain a daily schedule of customer follow-ups and ensure timely collection efforts.
Explain repayment options, due dates, and payment procedures clearly to customers.
Negotiate suitable repayment plans with customers while following company policies.
Maintain accurate records of customer interactions, payments, and recovery status.
Achieve assigned monthly recovery and collection targets.
Handle customer queries and complaints professionally and escalate complex cases when required.
Conduct field visits to customers when necessary and submit visit reports.
Follow all company policies, legal requirements, and ethical recovery practices.
Coordinate with the collection and operations teams to resolve payment-related issues.
Ensure timely submission of daily reports and maintain proper documentation.
Build professional relationships with customers while maintaining a firm and respectful approach.
Take responsibility for assigned accounts and ensure consistent follow-up until resolution.
Alternate Number - 8595475625
Email id 76785091gh@gmail.com , send your resume on this mail address .