Business Development Officer

Job Description:

We are looking for an enthusiastic and customer-focused Telecaller to join our EdTech team. The candidate will be responsible for interacting with prospective students and parents, explaining educational programs, and converting inquiries into enrollments.

Key Responsibilities:

• Make outbound calls to students/parents from provided leads

• Handle inbound calls and respond to course-related inquiries

• Explain EdTech courses, curriculum, fees, and learning benefits clearly

• Counsel students on suitable courses based on their academic needs

• Follow up on leads and maintain accurate call records in CRM

• Achieve daily/weekly/monthly enrollment targets

• Address objections and resolve customer queries professionally

• Coordinate with academic and sales teams for smooth onboarding

Required Skills & Qualifications:

• Excellent communication skills in English & regional language

• Strong convincing and negotiation skills

• Basic computer knowledge (CRM, MS Excel, Email)

• Customer-oriented attitude with a positive approach

• Ability to work under targets and pressure

• Experience in EdTech or education sales is an added advantage

Preferred Candidate Profile:

• Graduate / Undergraduate

• Prior experience in Telecalling, Sales, or Counseling (EdTech preferred)

• Passion for education and helping students

Key Performance Indicators (KPIs):

• Number of calls made per day

• Lead conversion ratio

• Enrollment closures

Benefits:

• Fixed salary + attractive incentives

• Training & career growth opportunities

• Performance-based rewards

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