Core Responsibilities
Outbound/Inbound Calling: Making calls to prospective customers and handling inbound inquiries.
Sales & Lead Generation: Pitching products or services to meet or exceed sales quotas.
Customer Service & Support: Answering customer questions, addressing complaints, and troubleshooting problems.
Data Management: Updating and maintaining accurate records of calls, client information, and feedback in a database.
Following Scripts: Utilizing company-provided scripts while adapting to the customer's conversational style