The telesales process requires professionals to leverage their communication skills, along with sales and customer service knowledge, to convince consumers to make purchases. Some tasks that telesales representatives perform include:
Promoting company products and services to existing and potential customers
Keeping accurate records of customers' purchase orders
Assisting customers with their purchases
Creating leads that the outside sales team can pursue
Building and sustaining long-term relationships with customers.
making suitable recommendations based on customer preferences and needs based on an in-depth knowledge of the products and services
Meeting daily and monthly sales and call volume targets