Call Management: Handle high volumes of inbound customer service calls or make outbound cold and warm calls to prospective clients.
Sales & Lead Generation: Pitch products or services, handle objections, convert leads, and schedule follow-up appointments.
Target Achievement: Meet daily and monthly Key Performance Indicators (KPIs), such as call duration, conversion rates, and resolution scores. [1, 2, 3, 4, 5, 6, 7]