Roles & Responsibilities
Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
Handle customer queries professionally and provide suitable resolutions.
Maintain proper call records and update customer interactions in the CRM system.
Follow up with customers to ensure timely payment and commitment tracking.
Achieve daily and monthly collection targets assigned by the management.
Build and maintain positive relationships with customers through effective communication.
Escalate unresolved issues to the concerned department when required.
Ensure compliance with company policies, collection guidelines, and legal regulations.
Maintain professionalism and customer satisfaction during all interactions.