BPO Telecaller

Job Description – Telecaller

Position Details

Role: Telecaller

Industry: Banking

Department: Collections

Location: Noida

Process Type: DRA / Non-DRA

Qualification: Intermediate (10+2) & Above

Experience: Fresher / Experienced Both Can Apply

Salary Range: ₹12,000 – ₹20,000 per month (As per experience and process)

Open Positions

20 Openings – Immediate Joining – Both Fresher & Experienced – ₹12K–15K – Non-DRA

30 Openings – Immediate Joining – CS Experience Required – ₹15K–18K – Non-DRA

40 Openings – Immediate Joining – Both Fresher & Experienced – ₹16K–20K – DRA

Roles & Responsibilities

Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.

Handle customer queries professionally and provide suitable resolutions.

Maintain proper call records and update customer interactions in the CRM system.

Follow up with customers to ensure timely payment and commitment tracking.

Achieve daily and monthly collection targets assigned by the management.

Build and maintain positive relationships with customers through effective communication.

Escalate unresolved issues to the concerned department when required.

Ensure compliance with company policies, collection guidelines, and legal regulations.

Maintain professionalism and customer satisfaction during all interactions.

Mandatory Skills

Excellent verbal communication skills in Hindi and basic English.

Good convincing and negotiation skills.

Basic computer knowledge and typing skills.

Ability to handle pressure and achieve targets.

Good listening and problem-solving abilities.

Comfortable working in a fast-paced environment.

Preferred Skills

Prior experience in telecalling, collections, customer service, or sales.

Knowledge of banking or collection processes.

Ability to manage difficult customer conversations professionally.

Experience using CRM or calling software.

Eligibility Criteria

Qualification: Intermediate (10+2) / Graduate

Fresher and experienced candidates can apply.

Candidates with customer service or collection experience will be preferred for higher salary brackets.

Salary & Benefits

Salary: ₹12,000 – ₹20,000 per month

Performance-based incentives

Growth opportunities in the banking collection process

Professional work environment

Immediate joining opportunity

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