Key Responsibilities
Sales & Service: Handle inbound/outbound customer calls professionally, providing product details, resolving queries, and converting prospects into sales.
Customer Interaction: Listen actively, understand customer needs, and provide accurate information, ensuring a high level of customer satisfaction.
Target Achievement: Achieve daily and monthly sales/service targets (KPIs).
Documentation: Maintain detailed and accurate records of customer interactions in the CRM.
Adherence: Follow company policies, procedures, and quality standards during all interactions.