Job Description – Admissions Counselor
Reporting To: Centre Head
Department: Sales | Employment: Full-Time
Work Timings: 9:00 AM – 6:00 PM | Working Days: 5.5 days (2nd & 4th Saturdays off)
Locations: Mohali, Chandigarh | Eligibility: Within 50 km radius
Role Summary:
Counsel students and parents, guide them through the admission process, convert leads into enrolments, and ensure a smooth customer experience.
Key Responsibilities:
Counsel prospective students and drive admissions
Handle inbound calls, walk-ins, and follow-ups
Maintain CRM/ERP data and manage admission processes
Provide accurate program information to students and parents
Support centre administration and counselling activities
Participate in trainings and follow all process guidelines
Performance Metrics:
Admission conversions
Revenue/target achievement
Lead follow-up efficiency & student satisfaction
Skills & Competencies:
Strong communication, persuasion, and telephone etiquette
Rapport-building and customer service skills
Basic MS Office and internet research
Energetic, confident, adaptable, and target-driven