We are looking for an experienced and responsible Operations Manager to manage daily pest control operations, supervise field teams, ensure quality service delivery, handle client escalations, and maintain operational efficiency across multiple locations.
Manage day-to-day pest control operations across multiple client locations.
Plan and schedule routine, preventive, deep pest control, and emergency services.
Ensure all services are completed within the agreed timelines.
Monitor service quality and ensure compliance with client requirements.
Supervise technicians, supervisors, and field staff.
Allocate manpower according to client requirements and operational priorities.
Monitor attendance, punctuality, productivity, and staff performance.
Arrange training for technicians on pest control methods, chemicals, and safety procedures.
Coordinate with clients regarding service schedules, complaints, and operational requirements.
Handle client escalations and ensure timely resolution of pest-related issues.
Conduct site visits and inspections whenever required.
Maintain strong relationships with clients and ensure customer satisfaction.
4. Audit and Service Reporting