Responsible for giving quotations, and converting customers for relocation services.
Handle inbound calls, WhatsApp, and website inquiries
Understand customer requirements (house shifting, office relocation, etc.)
Provide accurate quotations and explain services
Conduct site surveys (if required)
Follow up with leads and close sales
Maintain customer database and CRM
Achieve monthly sales targets
Good communication skills
Negotiation and convincing ability
Basic computer knowledge
Customer handling skills
Attention to detail
Basic calculation skills
Customer interaction
Manages daily shifting operations and ensures smooth execution.
Plan and schedule relocations
Allocate manpower and vehicles
Coordinate with drivers and packing team
Track shipments and delivery status
Handle customer complaints
Ensure timely service
Coordination and planning
Problem-solving
Time management
🔹Customer Support Executive
Handles customer queries and provides updates.
Answer calls and messages
Provide booking updates
Handle complaints and feedback
Maintain customer satisfaction
Communication skills
Patience and problem-solving
Minimum qualification: 10th / 12th / Graduate (depending on role)
Experience: 0–3 years (freshers can apply for entry roles)