A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
14,000 - 35,000 /महीना
Unison Enterprise Solutions
थाणे वेस्ट, थाणे
सेल्स / बिज़नेस डेवलपमेंट में 6 - 24 महीने का अनुभव
फुल टाइम
Respond promptly and professionally to customer queries via phone, email, chat, and social media.
Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
Assist in improving customer support processes and share customer feedback with the relevant teams.
Contribute to the creation of help center articles, FAQs, and internal documentation as needed.
