A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
35,000 - 60,000 /महीना
Client Of Glowfin
सेक्टर 18, नोएडा
सेल्स / बिज़नेस डेवलपमेंट में 0 - 6+ वर्षो का अनुभव
Full Time
Core Responsibilities
Primary Contact: Serve as the main bridge between the company and key accounts to handle inquiries and concerns.
Client Retention: Develop strategic plans to meet client business goals and boost satisfaction.
Issue Resolution: Act as the escalation point for customer complaints and coordinate with internal teams to solve problems.
Revenue Growth: Assist sales teams with cross-selling, upselling, and closing contract renewals.
Performance Tracking: Monitor account health, track KPIs, and document interactions using CRM platforms like Salesforce or HubSpot.
Cross-Department Collaboration: Work with product, billing, and support teams to deliver seamless client service. [1, 2, 3, 4, 5]
Required Qualifications & Education
Education: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
Experience: Typically 2 to 5+ years of experience in account management, customer service, sales, or client relations.
Industry Context: Commonly hired in banking, financial services, tech/SaaS, real estate, and corporate services.
Essential Skills
Communication: Exceptional verbal and written interpersonal skills.
Problem-Solving: Strong conflict-resolution and negotiation abilities.
Organisation: Detail-oriented with strong time-management and multi-tasking skills.
Technical Proficiency: Familiarity with CRM software, MS Office, and Google Workspace
