# Job Description: Business & Sales Coordinator
### Position: Business & Sales Coordinator
We are looking for a ••confident, proactive, and communication-focused Business & Sales Coordinator•• to manage customer/class follow-ups, coordinate sales activities, and support business growth. The ideal candidate should be comfortable handling ••100+ class/customer follow-ups••, maintaining regular communication, and converting leads into successful enrollments or sales.
### Key Responsibilities
• Handle and follow up with ••100+ classes/leads/customers•• on a regular basis.
• Make calls and communicate with prospects to understand their requirements and provide relevant information.
• Maintain consistent follow-ups through ••phone calls, WhatsApp, email, and other communication channels••.
• Convert interested leads into enrollments/sales through effective communication and relationship building.
• Coordinate with the sales, operations, and management teams to ensure smooth execution.
• Maintain accurate records of leads, follow-ups, conversions, and customer interactions.
• Track pending follow-ups and ensure timely communication with every prospect.
• Identify potential business opportunities and support the team in achieving sales targets.
• Build and maintain strong relationships with customers, students, clients, and partners.
• Prepare daily/weekly follow-up and sales reports.
• Handle customer queries professionally and ensure a positive customer experience.
• Take initiative to improve follow-up processes and increase conversion rates.
### Required Skills
• ••Excellent verbal and written communication skills.••
• ••Confident and persuasive personality•• with the ability to speak comfortably with customers.
• Strong follow-up and relationship-management skills.
• Ability to manage ••100+ follow-ups/classes efficiently•• without losing track.
• Good sales and negotiation skills.
• Target-oriented and self-motivated.
• Good organizational and time-management skills.
• Comfortable working with Excel/Google Sheets, CRM, WhatsApp, and basic computer applications.
• Ability to handle multiple tasks and work under deadlines.
• Positive attitude, professional behavior, and willingness to take responsibility.
### Preferred Candidate
• Experience in ••sales, business development, telecalling, customer relationship management, education sales, or coordination•• will be preferred.
• Candidates who are ••confident, energetic, target-oriented, and good at communication•• are encouraged to apply.
### Key Performance Indicators (KPIs)
• Number of daily follow-ups completed.
• Lead-to-enrollment/sales conversion rate.
• Follow-up response rate.
• Monthly sales/enrollment targets achieved.
• Customer satisfaction and retention.
• Accuracy and timely updating of follow-up records.