Daily operations: Opening/closing the shop, maintaining cleanliness, ensuring smooth workflow.
Team management: Hiring, training, scheduling, motivating staff, and resolving conflicts.
Customer service: Handling complaints, ensuring polite service, creating a welcoming environment.
Sales management: Achieving sales targets, upselling/cross-selling sweets, implementing promotions.
Inventory control: Monitoring stock levels, avoiding wastage, tracking expiry dates, coordinating with suppliers.
Cash handling: Supervising billing counters, reconciling daily cash, preparing sales reports.
Compliance & hygiene: Following food safety standards, labour laws, and shop policies.
Marketing coordination: Executing festive decorations, visual merchandising, and in-store promotions.