Managed day-to-day store operations and ensured smooth functioning of the showroom.
Achieved monthly sales targets and monitored key performance indicators (KPIs).
Handled customer requirements and provided guidance on spectacle frames, optical lenses, and sunglasses.
Led, motivated, and supervised the store team to improve sales performance and customer service.
Managed inventory, stock availability, stock reconciliation, and product movement.
Handled billing, cash management, payment processes, and daily sales reports as per company procedures.
Maintained visual merchandising, store layout, cleanliness, and overall brand standards.
Implemented sales promotions and marketing activities to increase customer engagement and store revenue.
Handled customer complaints and escalations professionally to ensure customer satisfaction.
Coordinated with Area Managers, optometry teams, and other departments for smooth store operations.
Prepared and reviewed sales, cost, and business performance reports.
Ensured adherence to company policies, operational procedures, and loss-prevention practices.