As an Assistant Manager – Operations, you will be responsible for the overall day-to-day operations of your assigned department within the store. You will ensure smooth store operations, achieve sales targets, deliver exceptional customer service, and effectively manage the store team.
Key Responsibilities:
Handle store opening and closing activities.
Monitor daily store operations and housekeeping.
Conduct floor inspections and ensure the store is well-maintained.
Review the previous day's sales, discuss targets with the team, and achieve daily sales goals.
Supervise Sales Associates, Sales Officers, Department Managers, and cashiers.
Plan staff shifts and manage attendance.
Ensure fast and efficient billing and checkout.
Maintain excellent customer service and resolve customer concerns.
Manage stock replenishment, inventory, stock reconciliation, and deliveries.
Ensure proper visual merchandising, product display, layouts, signage, and mannequins.
Train new employees on products, customer service, and billing operations.
Maintain grooming, discipline, and team motivation.
Prepare operational reports and coordinate with warehouse, buying, marketing, HR, and operations teams.
Support promotional activities and implement plans to improve sales.
Control stock loss, shrinkage, and shoplifting.
Ensure cleanliness, health & safety, and smooth functioning of the assigned department.
Candidate Requirements:
Graduate (Retail Management, Hotel Management, or any discipline).
Minimum 3 years of managerial experience in retail operations.
Strong experience in store operations, team handling, customer service, inventory management, and sales target achievement.
Good communication, leadership, and interpersonal skills.
Comfortable working in a retail environment, including weekends, holidays, and during peak business seasons.