Retail Sales Executive

Job Responsibilities:

1.

Customer Interaction

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Keep in depth knowledge of all the products to answer the questions promptly to the customers.

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Provide appropriate service to satisfy customers.

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To handle all incoming customer queries and questions.

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Respond promptly to customer inquiries.

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Resolve customer complaints and issuing refunds as needed.

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Keep records of customer interactions, comments, and complaints.

2.

Store Management

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Ensure that set SOP is followed on daily basis.

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Handle store opening and closing process.

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Maintain in and out register for the allocated store.

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Verify housekeeping and security service in the store as per the SOP.

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Maintain the display of the stock.

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Check and monitor the set target of the staff.

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Organize and manage the events and promotions in the stores.

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Arrange signing of authors program.

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Follow up with the Store/Asst Store Manager regarding availability of stock.

3.

Cash

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Handle the cash counter as and when needed.

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Check premium, cash and DSS on daily basis.

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Monitor the login system at cash counter. Handle the grievances if any.

Key Skills Required:

•

0-3 Yrs. work experience as an CCA or CSE or in Retail/FMCG industry. Freshers are also appliable.

•

Computer literacy

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Good in phone, email and in-person communication skills

•

12th pass/ graduate

About Crossword:

Crossword is a 30-year-old organization in organized retail store chain dealing in Books, Stationery, Toys, Gift items and related items. Currently, Crossword is the only Retail Book Chain in India having presence in more than 30 Cities with 90+ stores. In the coming time, it is planning to increase its presence to include more cities and to multifold its store count to reach the targeted revenue vision.

Crossword is working with world’s Top Publishers and vendors. All Global as well as Regional Publishers count big time on Crossword and providing full support. A dedicated team of more than 500 employees helping the organization to grow exponentially in next 2 years to touch 300 stores PAN India.

• इस फुल टाइम रिटेल/ काउंटर सेल्स Job में 0 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।