Retail Executive

We’re Hiring: Hair Coach (Retail Experience Role)

Department: Customer Experience / Clinic Operations

Reporting To: Assistant Store Manager

Employment Type: Full-time

Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week

About

the Role If you come from a retail/store background and enjoy interacting with customers, this role is for you. As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey. This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment. What You’ll Do (Retail + Customer Experience Focus) • Customer Interaction & In-store Experience: o Welcome walk-in customers and ensure a warm, personalized experience o Understand customer concerns and guide them through consultations • Consultative Approach: o Explain Traya’s treatment journey in a simple and relatable way o Assist customers in understanding doctor recommendations and product usage • Customer Retention & Relationship Building: o Build long-term relationships with customers o Motivate them to stay consistent with their treatment plans o Drive repeat visits and product reorders • Follow-ups & Engagement: o Conduct regular follow-ups (calls/WhatsApp) o Track customer progress and ensure satisfaction • Handling Concerns & Objections: o Address customer queries around usage, results, or concerns o Provide reassurance and escalate to doctors when required • Store Operations & Ownership: o Maintain store hygiene, product display, and inventory checks o Ensure smooth day-to-day clinic/store operations • Customer Advocacy: o Encourage reviews, feedback, and testimonials o Deliver a high-quality experience that customers talk about Who Should Apply • Any Graduates • Experience in retail stores, salons, wellness centers, or customer-facing roles • 1–3 years of experience in customer handling / sales / service roles • Strong communication skills (English, Hindi + local language) • A people-first mindset with empathy and patience • Comfortable with targets, customer engagement, and follow-ups • Basic comfort with digital tools (CRM, WhatsApp, etc.) What We Offer • Opportunity to transition from retail/store roles to a fast-growing health-tech brand • Exposure to consultative selling and customer experience roles • Structured training and onboarding • Competitive salary with performance incentives • Clear growth path within clinic operations and customer experience What Success Looks Like in This Role • High customer satisfaction and engagement • Strong repeat customer base • Consistency in treatment adherence • Positive customer feedback and reviews

• इस फुल टाइम रिटेल/ काउंटर सेल्स Job में रिटेल/ काउंटर सेल्स में 1 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।