Job Responsibilities:
Welcome and greet customers, visitors, vendors and other guests in a professional and polite manner.
Handle customer queries and provide proper information regarding the company and its products/services.
Attend and manage incoming calls and redirect calls to the concerned person/department.
Maintain a professional and positive attitude while dealing with customers.
Coordinate with internal departments for customer requirements and follow-ups.
Maintain visitor records and other reception-related records.
Receive and manage documents, courier and other official communications.
Assist in basic office administration and day-to-day reception activities.
Handle customer complaints or queries professionally and escalate them to the concerned person whenever required.
Maintain proper discipline and cleanliness at the reception area.
Perform other general administrative duties as assigned by management.
Candidate Requirements:
Good communication and interpersonal skills.
Should be confident and comfortable while dealing with customers.
Polite, well-mannered and presentable personality.
Basic knowledge of MS Office and computer operations.
Ability to handle multiple tasks and manage visitors/calls efficiently.
Previous experience as a Receptionist, Front Desk Executive or Customer Handling Executive will be preferred.