We are looking for a Front Desk Executive to join our team at Mavenco Hospitality Llp to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls. The position offers an in-hand salary of ₹15,000 - ₹25,000 and growth opportunities.
Key Responsibilities:
Guest Check-in & Check-out – Handle smooth and efficient guest arrivals and departures.
Guest Relations – Handle guest queries, requests, complaints, and ensure guest satisfaction.
Reservations & Room Management – Manage bookings, room allocation, availability, and extensions.
Billing & Payments – Prepare guest bills and handle cash, card, UPI, and other payments accurately.
Interdepartmental Coordination – Coordinate with Housekeeping, F&B, Engineering, and other departments.
Guest Assistance & Upselling – Assist guests with hotel services, transportation, upgrades, and other requirements.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. Other required skills include proficiency in Microsoft Office Suite, multitasking and time-management, with the ability to prioritize tasks. He/She must have a professional attitude and be an expert in written and verbal communication.