A front office receptionist serves as the public face of a company. They manage the reception area, welcome guests, direct inquiries, handle phone calls, process mail, and perform clerical duties to support daily office operations. [1]
Core Responsibilities
Visitor Management: Greet and welcome guests, determine their needs, and direct them to the appropriate staff member or department.
Front Desk Operations: Answer, screen, and forward incoming phone calls. Take and relay messages accurately.
Security & Access: Maintain workplace safety protocols by issuing visitor badges, tracking access, and managing visitor logs.
Mail & Correspondence: Receive, sort, and distribute daily mail, packages, and courier deliveries.
Administrative Support: Assist with clerical tasks such as filing, photocopying, scanning, and data entry.
Office Maintenance: Keep the reception area tidy and presentable. Monitor stock levels and order office supplies when necessary.