Front Desk Receptionist

Job Description – Front Office Executive

Hotel: CAG Pride Hotel, Coimbatore

Job Summary

We are looking for an experienced Front Office Executive for a reputed star hotel. The candidate will be responsible for managing front desk operations, delivering excellent guest service, and ensuring smooth check-in and check-out procedures.

Key Responsibilities

• Handle guest check-in and check-out procedures efficiently

• Manage front desk operations and ensure smooth daily functioning

• Provide excellent guest service and hospitality experience

• Handle guest queries, requests, and complaints professionally

• Coordinate with housekeeping and other departments for room readiness

• Maintain accurate guest records and reservation details

• Ensure proper billing, cash handling, and documentation

• Operate hotel management systems (PMS) and basic computer applications

• Maintain a professional appearance and front office standards

• Ensure lobby cleanliness, ambience, and guest satisfaction

• Handle phone calls, emails, and booking inquiries

• Upsell rooms and services to maximize revenue

• Follow hotel SOPs, policies, and service standards

Eligibility & Requirements

• Gender: Male / Female

• Experience: Minimum 1–3 years in a reputed star hotel (Front Office)

• Prior experience in room check-in and check-out is mandatory

• Qualification: Degree / Diploma in Hotel Management preferred

• Computer Skills: Knowledge of MS Office & Hotel PMS systems

• Strong communication and interpersonal skills

• Excellent grooming and presentation

• Ability to handle pressure and multitask

• Flexible to work in any shift (morning / evening / night)

• Immediate joiners preferred

Key Skills

• Guest relationship management

• Problem-solving and complaint handling

• Communication and coordination skills

• Attention to detail

• Time management

• Professional etiquette and customer focus

Employee Benefits

• ESI

• PF

• Bonus

• Free Food

• Free Accommodation

• Insurance Coverage

Contact Details

Address:
312, Bharathiar Road, New Siddhapudur Post,
Coimbatore, Tamil Nadu – 641041

Mobile / WhatsApp: +91 9789780526
📧 Email: hr@cagpride.com

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