We are looking for a responsible, well-organized and customer-friendly Front Office / Operations Executive to manage the day-to-day operations of our service apartments.
The candidate will be responsible for handling guest check-ins and check-outs, payment updates, booking coordination, guest communication and property operations.
Key Responsibilities:
Handle daily guest check-ins and check-outs smoothly.
Verify guest details, booking information and required documents.
Update guest payments, pending balances and booking records accurately.
Maintain daily records of check-ins, check-outs, payments and occupancy.
Coordinate with housekeeping, caretakers and maintenance teams for apartment readiness.
6. Monitor apartment availability and ensure booking/status updates are accurate.
Follow up on pending payments and other guest requirements.
Assist management with daily operational reports and updates.
Ensure smooth coordination between guests, housekeeping, maintenance and the office team.