A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 32,000 /महीना*
Kaamlo Platform Private Limited
बावला, अहमदाबाद
₹10,000 इनसेंटिव्स शामिल
मकैनिक में 5 - 6+ वर्षो का अनुभव
फुल टाइम
Core Responsibilities:
Customer Interaction: Greet customers, listen to concerns, and provide updates on vehicle repair status.
Estimation & Documentation: Visually inspect vehicle damage, prepare accurate repair estimates using software, and create repair orders.
Insurance Coordination: Handle insurance claims, coordinate with surveyors, and facilitate approvals.
Workflow Management: Schedule repairs, coordinate with technicians to meet deadlines, and ensure parts availability.
Quality Control: Inspect the final vehicle repair quality before returning it to the customer.
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Job Requirements:
Experience: Proven experience in a customer service role, preferably within an automotive workshop or body shop.
Technical Knowledge: Understanding of vehicle body parts, repair processes, and insurance claim procedures.
Skills: Strong communication, interpersonal, and computer skills, including experience with DMS (Dealer Management Systems).
Licensing: Often requires a valid driver's license (LMV).
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Key Performance Indicators (KPIs):
Customer Satisfaction Index (CSI): Maintaining high ratings.
Efficiency: Meeting repair time standards and reducing cycle time.
Proficiency: Accurately calculating labor and painting costs.
