Job description:
Key Responsibilities
Manage day-to-day operations across e-commerce marketplaces and online platforms.
Create, update, and optimize product listings, including titles, descriptions, images, keywords, specifications, and product attributes.
Ensure product listings are accurate, complete, active, and compliant with marketplace guidelines.
Monitor daily sales, orders, traffic, conversion rates, revenue, and product-level performance.
Analyze sales trends and identify reasons for increases or declines in online revenue.
Manage product pricing, discounts, offers, coupons, and promotional activities.
Monitor competitor pricing and marketplace trends to maintain competitive positioning.
Coordinate with inventory and warehouse teams to ensure adequate stock availability.
Monitor stock levels and proactively highlight products at risk of going out of stock.
Manage marketplace advertising campaigns and monitor advertising performance.
Track key advertising metrics such as impressions, clicks, spend, sales, ROAS, and ACOS.
Identify underperforming products and campaigns and recommend improvement strategies.
Monitor orders, cancellations, returns, refunds, and customer complaints.
Analyze return and cancellation reasons and coordinate with relevant teams to reduce recurring issues.
Monitor marketplace account health, policy notifications, listing suppressions, and compliance issues.
Coordinate with marketplace support teams to resolve operational and account-related problems.
Prepare daily, weekly, and monthly e-commerce performance reports.
Required Skills & Qualifications
2–5 years of relevant experience in e-commerce or marketplace management.
Hands-on experience managing one or more e-commerce marketplaces.
Good understanding of marketplace operations and online sales processes.
Experience in product listing and catalog management.
Knowledge of pricing, promotions, inventory, advertising, and order management.
Strong analytical and problem-solving skills.
Good knowledge of MS Excel / Google Sheets.
Ability to analyze sales reports and marketplace data.
Strong communication and coordination skills.
Ability to work independently and manage multiple tasks.
Good attention to detail and accuracy.
Ability to work with targets and performance-based KPIs