Service Intern

Position Title: Service Intern

Department: Support Centers

Reports To: Service Manager

Location: Anywhere in India

About the Role

Autocracy Machinery is looking for a Service Intern to support on-site installation, commissioning, and service activities of our machines.

In this role, you will be responsible for assisting in machine installation, performing service visits, and carrying out spare parts replacement under the guidance of senior field engineers. The position requires basic technical understanding, hands-on aptitude, and the ability to work at customer sites in field conditions.

Key Responsibilities

• Carry out on-site installation, commissioning, and basic setup of Autocracy Machinery equipment under guidance of senior engineers.

• Perform service visits for inspection, troubleshooting, and replacement of faulty or worn-out spare parts at customer locations.

• Ensure correct installation and fitment of spare parts as per service manuals and safety standards.

• Diagnose basic mechanical, electrical, or hydraulic issues and take corrective action during service calls.

• Coordinate with the service and spares team to arrange required spare parts for installation and breakdown cases.

• Update service reports, installation checklists, and spare replacement records after completion of on-site work.

• Communicate with customers at site regarding work performed, machine status, and next steps.

• Escalate complex technical issues to senior field engineers or product SPOCs for further guidance.

• Follow standard operating procedures (SOPs) and safety guidelines during all field activities.

• Support preventive maintenance activities and routine servicing of machines.

• Travel to customer sites as required and represent Autocracy Machinery in a professional manner.

Key Requirements

• Diploma / BE / BTech in Mechanical and Agricultural Engineering.

• Ability to communicate effectively in English and Hindi (mandatory) with customers and internal teams.

• Basic understanding of mechanical or industrial machinery (training will be provided).

• Willingness to travel extensively and work in field conditions.

• Good communication skills to interact with customers at site and coordinate with senior engineers.

• Ability to escalate technical issues beyond scope to senior field engineers or product SPOCs.

• Basic knowledge of Google Sheets or Excel for service reporting (preferred, not mandatory).

• Eagerness to learn, adaptability, and a proactive attitude in a fast-paced service environment.

Why Join Us

• Be part of a fast-growing company transforming India’s manufacturing, engineering, and machinery sectors.

• Work closely with product, engineering, and field teams, gaining strong technical and operational exposure.

• Play a key role in improving customer experience across national-level deployments and major projects.

• Opportunity to build expertise in  service operations, RCA, and spares coordination.

• Supportive work environment with career growth opportunities in service, operations, and product functions.

• Competitive salary, learning opportunities, and the chance to contribute to impactful real-world solutions.

• Competitive pay, travel allowances, and growth opportunities.

The Team

You will work closely with the Service Manager, Product SPOCs, Field Engineers, and the Operations Team as part of the Service & Support Department. Together, you will ensure smooth ticket handling, timely issue resolution, and a high-quality service experience that strengthens Autocracy Machinery’s customer relationships and showcases the reliability of our machines across India.

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