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Job Title: Sales & Service Coordinator

Department: Sales/Business Development

Location: Kharadi

Company URL: www.corneaworld.com

Job Summary:

We are seeking a Sales Coordinator with experience in handling the Government e-Marketplace (GeM) portal. The role involves managing GeM registrations, product listings, bidding processes, and ensuring compliance with government procurement policies. The ideal candidate will have a keen understanding of the GeM platform and a proactive approach to handling government tenders and orders.

Key Responsibilities:

• Manage company profile on the GeM portal, ensuring compliance with all guidelines.

• List products/services on the portal, including regular updates on pricing, specifications, and availability.

• Ensure timely renewal of certificates and licenses required on the GeM portal.

• Identify relevant tenders and bidding opportunities on the GeM portal.

• Prepare quotations and bid documents in compliance with government requirements.

• Submit bids within deadlines and follow up on tender status.

• Coordinate with internal departments for pricing, documentation, and approvals.

• Manage order processing for government purchases through the GeM portal.

• Coordinate with logistics, finance, and warehouse teams to ensure timely delivery of goods/services.

• Track order status and ensure timely fulfilment of government orders.

• Build and maintain relationships with government officials and procurement teams.

• Handle queries and grievances related to orders, payments, and product listings on the GeM portal.

• Ensure a high level of customer satisfaction through prompt and professional responses.

• Maintain accurate records of bids, orders, payments, and returns from the GeM portal.

• Prepare daily, weekly, and monthly reports on GeM activities and sales performance.

• Ensure all legal and compliance documents are up-to-date and uploaded on the GeM portal.

Key Skills & Competencies:

• Strong knowledge of the GeM portal and government procurement processes

• Excellent communication and coordination skills

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Knowledge of government tender documentation and compliance requirements

• Ability to manage multiple tasks and meet deadlines

• Attention to detail and problem-solving skills

Qualifications:

• Bachelor’s degree in Business Administration, Sales, or a related field

• 2-4 years of experience in sales coordination, specifically handling the GeM portal

• Experience in government procurement processes will be an added advantage

• Proficiency in e-procurement platforms and CRM tools

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