A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 30,000 /महीना
Sphar Enterprises
वारजे, पुणे
मैन्युफैक्चरिंग में 1 - 5 वर्षो का अनुभव
फुल टाइम
Key Responsibilities
1. Service & Installation Quality
Monitor quality of installation and service activities performed at customer sites.
Verify installation quality, safety practices, and documentation.
2. Process Compliance
Ensure all operational activities follow company policies and quality procedures.
Develop and maintain service quality checklists and documentation.
Ensure proper documentation of service reports, installation reports, and project completion records.
3. Customer Complaint Management
Track and analyze customer complaints and service issues.
Conduct root cause analysis and implement corrective actions.
Work with service and operations teams to prevent recurring problems.
4. Quality Audits
Conduct internal audits of service processes and project installations.
Monitor adherence to company quality standards and procedures.
Prepare audit reports and improvement recommendations.
5. Performance Monitoring
Track service KPIs such as:
Complaint resolution time
Repeat service calls
Service turnaround time
Customer satisfaction levels
6. Continuous Improvement
Identify process improvement opportunities in service delivery.
Implement corrective and preventive actions (CAPA).
Support quality improvement initiatives across departments.
